Refund Policy

At Naazelle, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Replacement Eligibility
We offer free replacements for products that arrive damaged, defective, or incorrect. To qualify:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos of the issue

  • Email:Β Badarulzaman35@gmail.com or WhatsApp us ( Coming Soon )

Once verified, your replacement will be dispatched within 24–48 hours β€” free of charge.

Non-Faulty Returns
We do not accept returns for change of mind or non-defective products.

Refunds
Refunds are not standard practice. However, in exceptional cases (wrong item, severe damage), a refund may be issued back to your original payment method within 10 business days.

Non-Returnable Items
Personal care and beauty products cannot be returned once opened, for hygiene reasons.

Questions?
Contact us at Badarulzaman35@gmail.comβ€” we're happy to help!